Please use the troubleshooting below to resolve the following issues with Elite Dangerous:
- Unable to create profiles for different Spaceships or SRVs
- Motion Platform leans to the left when stopped or in menus
- SRS will switch from the Spaceship to SRV settings while playing
- Motion no longer works after an Elite Dangerous update
Unable to create profiles for different Spaceships or SRVs
Unfortunately, Elite Dangerous does not export the name of the spacecraft in telemetry. This makes it impossible for Sim Racing Studio to automatically load different profiles for different spacecraft.
However, utilizing the ability for SRS to import/export profiles, a user can create multiple profiles for Elite Dangerous by following the process here: https://simracingstudio.freshdesk.com/support/solutions/articles/35000216832-multiple-motion-profiles-for-dirt-rally-2-0-elite-dangerous-and-il-2
Motion Platform leans to the left when stopped or in menus
Whenever there is no telemetry being output from Elite Dangerous (ie. when at a complete stop, in the elevator or in game menus), its possible the motion platform will lean to the left. To fix this issue, completely close and restart Elite Dangerous. This issue is related to a memory leak in Elite Dangerous which causes telemetry to be reported for roll. Restarting Elite Dangerous will clear the memory leak and the platform should be level the next time you play.
Please contact Frontier and request that telemetry output be officially support to avoid this issue in the future: https://customersupport.frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous
SRS will switch from the Spaceship to SRV settings while playing
Occasionally, Sim Racing Studio will load the values for the SRV while flying in a spaceship. This is due to Frontier not officially supporting telemetry output thus erroneous telemetry will appear confusing SRS as to which vehicle is currently in use. To fix the issue, please close and restart Sim Racing Studio and the correct values for the spaceship motion will reload.
Please contact Frontier and request that telemetry output be officially support to avoid this issue in the future: https://customersupport.frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous
Motion no longer works after an Elite Dangerous update
Whenever Elite Dangerous is updated by Frontier, there is a possibility motion will be broken. This is due to Frontier not officially supporting the export of telemetry for motion (Please request Frontier to add support via this thread here or contact them directly).
Please close Sim Racing Studio completely and reload SRS. This should download the latest pointers used for motion if they are available.
Typically, the ED community will provide updated pointers that Sim Racing Studio must update for motion to work again. Sim Racing Studio will grab these pointers automatically and update motion for Elite Dangerous.
However, if you want to update them manually yourself, there is a field in the config.ini for SRS that you can switch to disable the auto-update so you can manually update the XML file:
1) Go to Documents > Sim Racing Studio 2.0 folder
2) Open the config.ini file
3) Locate the following line: check_ed_updates = yes
4) Set it to check_ed_updates = no
5) Save and close the config.ini file
6) Replace the "EliteDangerous64_Offsets.xml" or "EliteDangerousOdyssey64_Offsets.xml" with the updated file.
IMPORTANT: You will now always need to manually update the file when the pointers are updated. Change the setting back to "yes" and SRS will resume automatically updating the file once available. SRS will NOT update Elite Dangerous automatically unless this setting is changed back to "yes".