Please try the troubleshooting steps below for the following TensionR Active Belt issues:

  • Belt has a Purple X in HARDWARE STATUS
  • TensionR is not recognized by Windows
  • TensionR is shows as a Red X in SRS but shows in the Windows Device Manager
  • One or both belts did not calibrate correctly (feeling loose, tight, or did not move)
  • When braking hard, the pressure of belts lose their strength
  • TensionR Active Belt power is cutting out or becoming weak during lots of activity
  • TensionR Active Belt uploads to the SRS Cloud Share are not available for download



Belt has a Purple X in HARDWARE STATUS

  1. Ensure the TensionR is plugged in and receiving power
  2. Check that all the TensionR Power Supply Unit cables are firmly connected to the Power Brick, wall socket, and TensionR.
  3. If the check mark remains Purple, disconnect the TensionR power and wait 30 seconds and then reconnect the power. This will reset the TensionR to allow it to be detected by Sim Racing Studio. 
    1. If resetting the power did not resolve the Purple check mark, it is a Power Supply related issue and Sim Racing Studio is unable to provide assistance. Please contact PT Actuator here.

TensionR is not recognized by Windows

  • Ensure the USB Cable from the TensionR is connected to the PC
  • Try to use a different USB Cable or another USB Port on your PC
  • Check to see if the TensionR shows up in Windows Device Manager
    1. Open Windows Device Manager
    2. Expand the Ports (COM & LPT) section
    3. Verify that Silicon LAbs CP210x USB to UART Bridge is installed and there are no errors
    4. If it is not listed or there is an error, install the latest drivers for the TensionR Active Belt which you can download here. 



TensionR is shows as a Red X in SRS but shows in the Windows Device Manager

  1. Complete the troubleshooting in the TensionR is not recognized by Windows section above to confirm the TensionR is seen in Windows Device Manager.
  2. Verify you have the latest version of Sim Racing Studio by downloading it here. You can ensure to keep up on the latest updates in Sim Racing Studio from SETUP > App and  turn On Check for updates.
  3. If the installing the latest version doesn't resolve the Belt still showing as a Red X, perform a Factory Reset of Sim Racing Studio by following the guidance here.
  4. Once the Factory Reset is complete, unplug and re-plug in the TensionR USB cable into the USB port or try a different USB port
  5. Re-setup your hardware in the SETUP > Hardware page


If you continue to have a Red X, please contact PT Actuator from their website here.



One or both belts did not calibrate correctly (feeling loose, tight, or did not move)

  1. Calibrate the TensionR again using a Keyboard/Joystick shortcut or selecting to Calibrate by turning it OFF and ON in the HARDWARE STATUS box via the button switch next to Belt. If that does not solve the issue, go to Step 2.
  2. Turn OFF the Belt toggle in HARDWARE STATUS via the button or using a Keyboard/Joystick shortcut
  3. Pull the belts out about 5cm (2 inches) from your shoulders.
  4. Turn the TensionR back ON
  5. Calibrate the TensionR again using a Keyboard/Joystick shortcut or selecting to Calibrate by turning it OFF and ON in the HARDWARE STATUS box via the button switch next to Belt.  
  6. If that does not solve the issue, go to Step 7.
  7. Close Sim Racing Studio
  8. Remove the TensionR from power for 1 minute (Do not remove the TensionR from power from the 12V-DC connection port on the unit to avoid any potential damage to the connection port. Unplug the TensionR's Power Supply Unit from the electrical socket.)
  9. Reconnect the power to the TensionR Active Belt
  10. Re-open Sim Racing Studio.
  11. Try the calibration process again.


If you are still unable to resolve the calibration issue, the TensionR Active Belt's Power Supply Unit might be defective and not supplying the TensionR with enough power. Contact PT Actuator for replacement guidance from their website here. A replacement 24V 10A 240W AC Adapter with a 5.5x2.5mm DC Plug has been reported to resolve the issue. 


If you think the issue is software related, please submit a New Support Ticket to Sim Racing Studio at the top of this page. 



When braking hard, the pressure of the belts lose their strength

  • Ensure the button stops on the belts are NOT being stopped at the top TensionR when they are retracting. This will prevent the belts from providing tension during hard stops. Turn off the TensionR and pull the harness out more from BEFORE you calibrate (30cm is recommended). This will allow more of the belt to exit the TensionR when calibrating and provide enough belt length so the button stops do not prevent the belts from retracting.

    For example, the belt stops are too close to the top of the TensionR in the photo below. Pull them out at least 30cm before starting Calibration
     
  • Remember to readjust the belts due to the extra length and then re-calibrate.



TensionR Active Belt power is cutting out or becoming weak during lots of activity

  • The TensionR Active Belt's Power Supply Unit might be defective and not supplying the TensionR with enough power during lots of activity. Contact PT Actuator for replacement guidance from their website here. 
  • A replacement 24V 10A 240W AC Adapter with a 5.5x2.5mm DC Plug has been reported to resolve the issue.



TensionR Active Belt uploads to the SRS Cloud Share are not available for download 

  • When uploading a TensionerR Active Belt profile, the Belt needs to be ON and connected with SRS showing it with a Green check or Yellow (waiting to calibrate) check. If the Belt if OFF, the Belt profile will unable to be uploaded to the Sim Racing Studio Cloud Share.