Please use the troubleshooting below to resolve the following issues for your Sim Racing Studio Wind Kit: 

• Did not receive a SRS License Key with my Wind Kit purchase
• Fans are not working when set to ALWAYS ON
• One fan spins slower than the others or does not spin at all
• Fans pulsate at low speeds or don't change speed above 50% Power Range
  

For Wind Kit Setup, please see the guide here.

Did not receive a SRS License Key with my Wind Kit purchase

• Sim Racing Studio does not require a license for use of the SRS Wind Kits

Fans are not working when set to ALWAYS ON

1. Please retry all the steps in the Wind Kit Setup guidance here.
2. If the Fans are still not working after retrying the setup guidance, verify if the Blue LED on the Power Supply is working.
3. If there is no Blue LED on the Power Supply, verify that the power cable is plugged firmly into the Power Supply and the wall socket.
4. If the Blue LED still does not light up on the Power Supply, the Power Supply is likely defective and will need to be replaced. Please contact us by clicking Submit New Ticket at the top of this page.
   
5. If the Blue LED does light up, the next steps will check if the Power Supply is unable to provide enough power.
6. Do not use the Y-Splitter Cable and connect only one Fan to the Power Supply and then click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON.
7. If one Fan at a time works when connecting it to the Power Supply without using the Y-Splitter Cable, try the following steps:
   1. Connect both Fans using the Y-Splitter Cable to the Power Supply and click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON. If the Power Supply Blue LED starts flashing, the Power Supply is defective.
      
      If you do not have a spare available, please buy the Power Supply linked here 6 (or a similar 12V, 4 amps or more ) and Sim Racing Studio will refund you. Submit a New Ticket at the top of this page asking for a refund and indicate your order number.
      
8. If the Blue LED is steady the entire time, even when you click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON, the Power Supply is working properly. Please try re-flashing the Intellibox firmware as per guidance found here.
9. If both the Fans are still not working after re-flashing the Intellibox firmware, please Submit a New Ticket at the top of this page and include your Sim Racing Studio Order # and at which step above it failed or what you did during troubleshooting.

One fan spins slower than the others or does not spin at all

Testing the Intellibox:

1. Connect the “good” Fan's Ethernet cord into the other's WIND port on the Intellibox and click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON.
   
2. If it the "good" Fan spins when connected to the "bad" Fan's Intelibox Wind port, the issue is not related to the Intellibox as both Ethernet ports are making the "good" Fan spin.

Testing the Y-Splitter Cable

1. Do not use the Y-Splitter Cable and connect the Power Supply directly to the ”bad” Fan and click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON.
2. If the Fan does not spin, skip to Testing the Fan Assembly below.
3. If it does spin, connect the Y-Splitter Cable again and test if both Fans work. If the Fans do not work, the issue is related to the Y-Splitter Cable. Please Submit a New Ticket at the top of this page indicating you have tried the troubleshooting and the Y-Splitter Cable is defective.
4. If it spins, connect the splitter again and test if both fans work. If they do not, problem is splitter. 

Testing the Fan Assembly

1. Connect the “bad” Fan using the Ethernet cable and Power Cable that is connected in the “good” Fan and click on the button next to Wind in the HARDWARE STATUS box to ALWAYS ON.
2. If the "bad" Fan works, try connecting the “good" Fan using the cables you previously had connected to the “bad” Fan.
3. If the “good” Fans becomes "bad", the issue is likely the Ethernet Cable. Please Submit a New Ticket at the top of this page indicating you have tried the troubleshooting and the Ethernet Cable is defective.
4. If the "good" Fan still works, the issue is either related directly to the Fan or the Fan PCB inside the Fan's box. 

Testing the Fan and PCB

1. Remove the grill using a screw driver from “bad” Fan and rotate the fan blade as it could be stuck.
2. If rotating the fan blade does not solve the issue, remove the screws that connect the Fan to the Fan box on both the "good" and "bad" fan.
3. Connect the “bad” Fan into the “good” PCB and the “good” Fan into the “bad” PCB.
4. If the "bad" Fan now starts working, the issue is the PCB.
5. If the "bad" Fan continues to not work and "good" Fan continues to work, the issue is the Fan. Submit a New Ticket at the top of this page indicating you have tried the troubleshooting and the Fan is defective.

Fans pulsate at low speeds or don't change speed above 50% Power Range

1. Close Sim Racing Studio completely. Do not just minimize it. 
2. Go to your ...\Documents\SimRacingStudio 2.0 folder
3. Open the config.ini file in Notepad
4. Scroll down to the [INTELLIBOX] section
5. Change the fan_frequency from 3 to 40 exactly as shown below
   
6. Save the config.ini file
   
7. Restart Sim Racing Studio