Please use the troubleshooting below to resolve the following issues with the SRS Mobile Companion: 
 

  • SRS Mobile Companion won't connect



SRS Mobile Companion won't connect


If you have an active Premium Add-On Subscription (go here for information on how to check) but can't connect your mobile phone or tablet to the Sim Racing Studio Mobile Companion, please try the following steps:

  1. Verify that your PC and your mobile phone or tablet are on the same home network. They must also be on the same 2.4 GHz or 5 GHz channel.
  2. Check to ensure your mobile device is set to automatically connect to your home network WiFi connection.
  3. Check your Windows Defender Firewall settings and ensure simracingstudio and SimRacingStudo App is allowed to communicate through the Firewall by placing a check mark in both the Private and Public boxes.

  4. If you are still unable to connect to the Sim Racing Studio Mobile Companion, try resetting the Windows Defender Firewall settings for Sim Racing Studio
    1. Exit Sim Racing Studio (Make sure it is also not running in the Windows Task Manager) 
    2. Delete/Remove all simracingstudio and SimRacingStudo App entries in Windows Defender Firewall 
    3. Reopen Sim Racing Studio
    4. When prompted, make sure you Allow/Accept all private and public connections from Sim Racing Studio
    5. Click on the Sim Racing Studio Mobile Companion icon and follow the instructions per the setup guide.


If you are still unable to resolve the issue, please submit a New Support Ticket at the top of this page.