Please download the Latest Beta to resolve any issues with Sim Racing Studio stuck on Loading.

If after installing the Latest Beta, v2.26.11.0, Sim Racing Studio is stuck on a Loading... screen, freezes when opening or crashes, try the following troubleshooting steps:

1. Try using the Latest Beta of Sim Racing Studio from the Download page.
   
   
2. Set Sim Racing Studio to be run as an administrator from the steps below: 
   1. Right click the SimRacingStudio 2.0 shortcut on your desktop
   2. Select Properties at the bottom
   3. Select the Compatibility tab
   4. In Settings, check the box next to Run this program as an administrator
   5. Click OK at the bottom of the window
      
      
3. If you are using Windows Defender as your anti-virus software, allow simracingstudio to communicate in both Private and Public by following the steps below: 
   1. Go to Control Panel
   2. Select Windows Defender Firewall
   3. Select Allow an app or feature through Windows Defender Firewall
   4. Click on the Change Settings button
   5. Scroll down until you find simracingstudio and ensure both the Private and Public boxes have a check mark in them as seen below:
   6. Click OK at the bottom of the window. 
      
      
4. If you are using an anti-virus software that is not Windows Defender (such as AVG, Avast, or Norton), please uninstall the anti-virus software and restart your computer. If Sim Racing Studio opens, please add an exception for Sim Racing Studio when re-installing your anti-virus software.
   
   
5. Change the webui_port to 43733 by editing the config.ini file located in your ...\Documents\SimRacingStudio 2.0 folder with Notepad and change the following setting in the [APP] section:
   
   [APP]
   webui_port = 43733
   
   Save the config.ini file and then restart Sim Racing Studio. 
   
6. If chaning the webui_port to 43733 did not resolve the issue, set edgex as the default browser for Sim Racing Studio and verify webui_port is still set to 43733 by editing the config.ini file located in your ...\Documents\SimRacingStudio 2.0 folder with Notepad and change the following setting:
   
   [APP]
   default_browser = edgex
   webui_port = 43733
   
   Save the config.ini file and then restart Sim Racing Studio.
   
7. If you are using Microsoft Edge, please download and install Google Chrome from https://www.google.com/chrome/. Once Google Chrome is installed, set chrome as the default browser for Sim Racing Studio and verify webui_port is still set to 43733 by editing the config.ini file located in your ...\Documents\SimRacingStudio 2.0 folder with Notepad and change the following setting:
   
   [APP]
   default_browser = chrome
   webui_port = 43733
   
   Save the config.ini file and then restart Sim Racing Studio.
   
   
8. If after making the changes to the config.ini file they are reset, try pausing syncing with OneDrive and make the changes again starting with Step 5 above. To pause OneDrive syncing: 
   1. Select the white or blue OneDrive cloud icon in the notification/menu area.
   2. Right-click the OneDrive icon on the taskbar and select Pause syncing > 2 / 8 / 24hours.
   3. Choose how long you wish to pause for: 2, 8, or 24 hours and check that the white or blue OneDrive cloud icons in the notification area shows Paused.
      

If none of the troubleshooting steps above were able to resolve your issue, please submit a New Support Ticket at the top of this page.